Refund Policy

1. Scope and Definitions

This policy governs refunds and withdrawal rights for Omnix digital services and license-based access. It applies to customers worldwide; sections describing statutory EU/German consumer rights apply where that law is mandatory for you.

• Consumer means a natural person acting mainly outside trade/profession (§ 13 BGB).
• Entrepreneur means a person/entity acting in trade/profession (§ 14 BGB).

2. Trial Access

Free trial access has no purchase price and is therefore not refundable.

3. Statutory Right of Withdrawal (Widerrufsrecht)

Consumers generally have a 14-day withdrawal right for distance contracts under §§ 312g, 355 BGB, unless a statutory exception applies.

To exercise withdrawal, send a clear statement to: [email protected].

4. Early Expiry for Digital Services/Content

Where legally applicable, the withdrawal right may expire early for digital content/services if:

• You expressly request immediate performance before the withdrawal period ends, and
• You acknowledge that this causes your withdrawal right to expire once performance begins/is complete,
• And Omnix provides legally required confirmation.

References: § 356(4) and/or § 356(5) BGB (depending on contract type).

5. Consequences of Withdrawal

If withdrawal is valid, Omnix refunds payments received for the affected contract without undue delay and generally via the original payment method, unless otherwise agreed.

6. Voluntary Ban-Related Adjustment (Goodwill)

Separate from statutory rights, Omnix may grant a partial adjustment for unused paid license time if a qualifying ban occurs during an active paid term and is reported with evidence.

• Assessment is case-by-case and based on remaining paid time, logs, and evidence.
• Adjustment may be granted as credit, replacement time, or payment refund.
• Restrictions, bans, or other enforcement caused by ignoring Omnix setup or safety guidance do not qualify for this voluntary adjustment.
• This is a voluntary policy and does not create an automatic entitlement beyond mandatory law.

7. Non-Refundable Situations (Subject to Mandatory Law)

• Active use of paid access after activation (for example, a 7-day license used for 5 days) is generally non-refundable once withdrawal rights were lawfully expired/excluded at checkout.
• Change of mind after lawful expiry/exclusion of withdrawal rights.
• Days within an active term on which you chose not to run the bot. Licenses grant continuous access with reserved hosting capacity for the full term (see Terms of Service), so unused days are neither refundable nor convertible into extra license time.
• User-side setup errors or failure to follow setup/safety guidance, including running bots for more than the recommended 12 hours in any 24-hour day.
• Third-party outages, platform/game actions, or external service disruptions beyond Omnix control.
• Suspension/termination for fraud, abuse, harassment, or other contractual violations.

Mandatory statutory rights (for example withdrawal rights where still applicable, and defect rights under §§ 327d ff. / general BGB provisions as applicable) remain unaffected.

8. Refund/Review Request Process

Submit requests through official Omnix support channels with:

• Account and contact details,
• Transaction/license details and date,
• Issue description and supporting evidence (timestamps/screenshots where available).

9. Chargebacks and Payment Disputes

Please contact support before opening a chargeback. Omnix may temporarily suspend service access during active payment disputes, where legally permissible.

10. Consumer Arbitration / ODR

EU ODR platform: https://ec.europa.eu/consumers/odr.

Statement under § 36 VSBG: We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

11. Updates

Omnix may update this policy. Updated versions apply from publication date.